Contact
Talk to a person.
No call centre scripts and no endless menus. Tell us what you need and the right person will answer you.
Send us a message
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Please do not send clinical details in this form. All treatment is subject to clinical assessment and eligibility.
Our details
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Hours
Monday to Friday, 9am to 5pm. Closed on bank holidays.
Support is included in your £9.99 membership.
Not for emergencies
This form is not monitored around the clock and it is not for medical emergencies. If you or someone else is seriously unwell or at risk, call 999. For urgent advice that is not an emergency, call NHS 111.
Quicker answers
Many questions are already answered in writing.
We are not able to give medical advice by email
Clinical questions about your own treatment need a clinician who can see your record, so we will always arrange a conversation rather than answer them in writing. Patient support can help with appointments, paperwork, prescriptions, deliveries and membership. Anything clinical goes to your specialist.
All treatment is subject to clinical assessment and eligibility.