Website terms of use

01Acceptance of these terms

This website is operated by Jorja Essex Ltd, company number 16262898, registered in England and Wales. By using this website you agree to these terms of use. If you do not agree to them, please do not use the site.

These terms cover your use of the website only. If you become a member and a patient, your relationship with us is also governed by our terms and conditions, which take precedence over these terms where the two differ.

02The website is information only

Everything on this website is general information about our service and about conditions people ask us about. It is not medical advice, it is not a diagnosis and it is not a recommendation that any treatment is suitable for you.

Nothing on this website is an offer or an advertisement of any medicinal product. Medical cannabis is an unlicensed medicine in the United Kingdom and the Human Medicines Regulations 2012 prohibit the advertising of unlicensed medicines to the public. That is why we do not name products, describe specific medicines or publish medication prices anywhere on this site.

All treatment is subject to clinical assessment and eligibility. Never delay seeking advice from a qualified clinician because of something you have read here, and never stop a prescribed medicine on the strength of a web page.

03No doctor and patient relationship

Browsing this website, completing the eligibility check or sending us an enquiry does not create a doctor and patient relationship. That relationship begins only when you have been accepted as a patient and a clinician has taken you on for assessment or care.

We cannot give clinical advice by email or through a web form. If you have an urgent medical problem, contact your GP or call NHS 111. In an emergency, call 999.

04Membership and payment

Membership is £9.99 per month by Direct Debit or £99 for a fixed 12 month term, paid upfront. It covers the clinical side of your care, including assessments, routine reviews, repeat prescription administration and ongoing support. Medication is charged separately.

Monthly membership is a Monthly Rolling Subscription that renews automatically each month. You can cancel it with 2 months' notice, which you can give once you have been a member for 1 month.

Annual membership is an Annual Fixed Term Subscription for 12 months, paid upfront. It is non refundable once the 14 day Cooling Off Period has ended, except in the circumstances set out in our terms and conditions.

Payment is taken when you register. If our clinical team finds you are not eligible at any stage, including the review of your medical records before a consultation, we will refund your membership payment in full. Refunds take 10 to 14 working days to reach your account. Full details of payment, cancellation and refunds are set out in our terms and conditions.

* If you need a complex clinical letter, for example for legal purposes, we may need to charge a fee. This will always be discussed and agreed with you first. If you ask to change a repeat prescription that has already been issued, for a reason other than a clinical or stock issue, we may charge a small additional fee.

05Intellectual property

We own or license all content on this website, including text, layout, graphics, photography and the Jorja name and marks. You may view, download and print pages for your own personal, non commercial use.

You may not republish, sell, licence, reproduce or systematically extract our content without our written permission. You may quote short extracts for journalism or comment provided you credit us and do not imply endorsement. Press and media should use our press office.

06Acceptable use

You agree not to:

• use this website in any unlawful or fraudulent way, or for any harmful purpose;
• submit information about another person without their authority, or knowingly give us false information;
• attempt to gain unauthorised access to the website, its servers or any patient data;
• introduce viruses, malware, or any other harmful code;
• scrape, harvest or use automated systems to extract content, other than search engines indexing the public site;
• attempt to obtain a prescription by misrepresenting your medical history, which we treat as a serious safety matter.

We may suspend or withdraw access to the website, and where appropriate report the matter to the authorities, if you breach this section.

07Third party links

We link to external organisations such as the Information Commissioner's Office, the Care Quality Commission, the Medicines and Healthcare products Regulatory Agency, the DVLA and news coverage of our founder's campaign. Those links are provided for your convenience.

We do not control those sites and we are not responsible for their content, their accuracy or their privacy practices. A link is not an endorsement.

08Availability of the website

We aim to keep this website available and accurate, but we do not guarantee uninterrupted access. We may suspend, withdraw or change any part of it, and we may need to do so without notice for maintenance or security reasons.

09Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded. Your statutory rights as a consumer are not affected.

Subject to that, we are not liable for any loss of profit, loss of business, business interruption, or loss of anticipated savings arising from your use of this website, and we are not liable for loss or damage caused by a virus or distributed denial of service attack that is outside our reasonable control.

If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

10Governing law and jurisdiction

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country.

11Changes to these terms

We may change these terms from time to time, for example to reflect changes in law or to our service. The version on this page is the version that applies, and the date at the top shows when it last changed. Please check it when you use the site.

12How to contact us

Jorja Essex Ltd, 71 to 75 Shelton Street, Covent Garden, London WC2H 9JQ. Email info@jorjamedicalcannabis.co.uk. Telephone 0333 050 5088.