Membership and patient services agreement

01The agreement

This agreement is between you and [registered company name to be confirmed], trading as Jorja Medical Cannabis. It begins when we accept your membership and it continues until either of us ends it under section 10.

Our website terms of use and privacy notice also form part of this agreement. Where this agreement and the website terms differ, this agreement applies.

02What the membership is

Membership gives you access to the clinic side of your care: assessment by a specialist doctor on the GMC Specialist Register, the clinical reviews your care requires, the administration behind your prescriptions, and a support team you can actually reach.

Membership is not insurance, it is not a treatment plan and it is not a promise of a prescription. It is access to a service, delivered by clinicians who decide independently what is right for you.

03What you pay and what it covers

Membership is £9.99 per month, or £99 per year. There is no joining fee, no appointment fee and no repeat prescription fee.

• Free initial eligibility assessment.
• All required routine clinical reviews.
• Repeat prescription administration.
• Ongoing patient support.
• Priority appointment access.
• Travel letters and supporting documentation.
• Pharmacy and delivery benefits where available.
• Access to the Jorja patient platform.

If you are already a member on the annual option, your £99 a year continues exactly as it is.

04What the membership does not cover

Your medication is charged separately by the dispensing pharmacy and depends entirely on what a clinician prescribes for you. We cannot publish those costs on our website, because medical cannabis is an unlicensed medicine and UK law prohibits advertising unlicensed medicines to the public. Your clinician and the pharmacy will give you exact figures before you commit to anything.

• The cost of your medication and any pharmacy delivery charge that is not included in your membership benefits.
• Investigations, scans or tests arranged outside the clinic.
• Reports written for third parties such as insurers, employers or solicitors, for which a reasonable fee may be charged and quoted to you first.
• Care for conditions outside the scope of our service, or urgent and emergency care, which remain with the NHS.
• Treatment for anyone other than you.

05Billing

Monthly membership is charged on the same date each month from the date you join. Annual membership is charged once a year on your joining anniversary. Payment is taken automatically from the card or account you give us.

If a payment fails we will tell you and try again. If it remains unpaid we may suspend access to non urgent membership services until it is settled, and we will always tell you before we do. Your clinical safety is never used as leverage over an unpaid bill: if you have medication in progress, speak to us.

If our prices change, we will give you at least 30 days' notice before the change applies to you, and you may cancel free of charge before it takes effect.

06Cancellation, cooling off and refunds

Because you sign up at a distance, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days from the day you join to change your mind and cancel for a refund. You do not need a reason.

If you ask us to begin providing the service during those 14 days, for example by completing your eligibility assessment or attending your initial consultation, you may still cancel, but we may deduct a proportionate amount for what has already been provided. If the service has been fully performed within that period at your request, the right to cancel is lost.

After the 14 day period you may cancel at any time. There is no cancellation fee. Monthly members keep access to the end of the current month. Annual members may request a pro rata refund of complete unused months, less any element already provided in full.

Medication already dispensed to you cannot be returned or refunded. That is a legal requirement for prescribed medicines, not a commercial choice.

To cancel, tell patient support in writing. You can use any clear statement, including the model cancellation form under the Regulations.

07No prescription is guaranteed

Whether to prescribe, what to prescribe and whether to continue treatment are clinical decisions made by the prescriber alone, in line with their professional obligations and current UK guidance. Neither you nor we can direct that decision.

A prescriber may decline to prescribe, may change your treatment, or may stop it, where they judge that appropriate. If that happens you will be given the reasons, and your membership and support continue.

Paying for membership does not entitle you to a prescription. If you are told no, your initial assessment is still included in your membership, and we will be honest with you about why.

08Your responsibilities

Safe care depends on what you tell us. You agree to:

• give complete and accurate information about your health, your medicines, your alcohol and substance use and your medical history, and tell us promptly when anything changes;
• let us obtain your medical records, or provide them yourself, so a specialist can assess you safely;
• follow the directions you are given for taking your medicine, and read the information provided with it;
• keep your medication secure and never share, supply or sell it, which is a criminal offence and will end this agreement immediately;
• not drive or operate machinery while impaired, and to read our driving guidance before you do either;
• attend your reviews, keep your contact and payment details current, and treat our staff with courtesy.

Deliberately withholding or falsifying clinical information is a patient safety risk. Where we find it, we may end this agreement and, where a legal duty applies, inform the relevant authority.

09Safeguarding and capacity

Our service is for adults aged 18 and over who have capacity to consent to their own treatment. Capacity is assessed in line with the Mental Capacity Act 2005, and it is assumed unless there is reason to question it.

If we are concerned that a child or an adult at risk is being harmed, we have a duty to act and we may share information without your consent. Our safeguarding statement explains how that works and who it goes to.

10Appointments and missed appointments

Please give us at least 24 hours' notice if you cannot attend, so the slot can go to someone else. We do not charge for a missed appointment, but repeated non attendance without notice may mean we ask you to arrange your care elsewhere.

If we have to move your appointment, we will offer you the earliest alternative and explain why.

11Ending this agreement

You may end this agreement at any time by telling patient support. You do not have to give a reason.

We may end it by giving you 30 days' notice, or immediately where there has been abuse of our staff, a criminal act, misuse or diversion of prescribed medication, or a serious breach of your responsibilities under section 8. We may also end it if we can no longer provide your care safely, for example because a required clinical service is withdrawn.

If this agreement ends, we will make sure you have a copy of your records on request, we will write to your GP so your care can continue, and we will give you reasonable notice so you are not left without a plan. We will not leave you mid treatment without a handover.

12Liability

We will provide our services with reasonable care and skill, in line with the Consumer Rights Act 2015. Our clinicians hold professional indemnity cover as required by their regulators.

Nothing in this agreement limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited. Your statutory rights are not affected.

We are not liable for loss caused by inaccurate or incomplete information you give us, by a third party pharmacy or courier acting outside our control, or by your failure to follow clinical directions.

13Complaints

If something goes wrong, please tell us. Our complaints policy sets out who to contact, the timescales we work to and how to escalate if you are not satisfied with our response. Complaining will never affect your care.

14General

We may transfer this agreement to another provider as part of a reorganisation, and we will tell you if we do. You may not transfer your membership to someone else.

If any part of this agreement is found to be unenforceable, the rest continues to apply. A delay in enforcing a term is not a waiver of it.

This agreement is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your own country.